Terms of Service

Company Overview

GAJ Timmer NZ is a New Zealand-based retailer specialising in the sale of smartwatches, wearable tech, and related accessories. We operate through our online platform and selected retail channels, offering high-quality products, reliable service, and competitive prices.

Customer Service Policy

Customers must be treated with respect, transparency, and professionalism
All enquiries will be responded to within 1–2 business days
Complaints or disputes will be handled promptly and fairly

Payment & Pricing Policy

All prices are listed in NZD and include GST unless otherwise stated
We accept payments via credit/debit card and other secure methods through Stripe
Pricing errors may be corrected without prior notice

Shipping & Delivery Policy

Orders are processed within 1–2 business days
Standard NZ delivery takes 2–5 business days, unless otherwise stated
Tracking details will be provided where applicable
We are not liable for delays caused by third-party couriers

Returns, Refunds & Warranty Policy

Customers may return items within 14 days of purchase for a full refund or exchange, provided the item is unused, in original packaging, and with proof of purchase
Faulty products are covered by a 12-month warranty
Return shipping for change-of-mind is at the customer's expense
GAJ Timmer NZ complies with the Consumer Guarantees Act 1993 (NZ)

Compliance Statement

GAJ Timmer NZ complies with all relevant NZ legislation, including:

Consumer Guarantees Act 1993
Fair Trading Act 1986
Privacy Act 2020
Electronic Transactions Act 2002

Contact Information

For any questions or concerns regarding these terms, please contact us at: sales@gajtimmer.online

Last updated: October 2025