Shipping & Returns

Processing Time

Orders are processed within 1–2 business days of payment confirmation.

Delivery Times

• Standard NZ delivery: 2–5 business days
• Rural delivery may take additional 1-2 days
• Tracking details will be provided where applicable

Shipping Costs

Free shipping on orders over $299 NZD. Standard shipping $15.99 for orders under $299.

Courier Delays

We are not liable for delays caused by third-party couriers or circumstances beyond our control.

14-Day Return Window

Customers may return items within 14 days of purchase for a full refund or exchange, provided:

• Item is unused and in original condition
• Original packaging is intact
• Proof of purchase is provided

Return Shipping

Return shipping for change-of-mind returns is at the customer's expense. We recommend using a tracked service.

Refund Processing

Refunds will be processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original payment method.

12-Month Warranty

All smartwatches are covered by a 12-month warranty against manufacturing defects.

Warranty Claims

To make a warranty claim, contact us at sales@gajtimmer.online with your order number and description of the fault.

Warranty Exclusions

• Damage caused by misuse or accidents
• Normal wear and tear
• Unauthorized repairs or modifications
• Water damage (unless product is rated waterproof and used within specifications)